Even though great care is taken in the shipping process, if your item arrives damaged or is not what you ordered, please take a photo and contact us within 7 days of delivery.

Email our Customer Service Team at brushgo@nicebrands.com.au with photos of the item and packaging. Please don't dispose of the item until we have had a chance to chat with you.

NiceBrands will accept product returns and provide you with an exchange, refund or repair where:

• The product is faulty or is not of acceptable quality
• Significantly different to those shown or described to you
• The product is not fit for its intended purpose
• The product is unsafe

You will need to present your BrushGo online tax invoice or other adequate proof of purchase.

NiceBrands may elect to return the product to the manufacturer to determine the nature of the problem.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Products must be of acceptable quality — meaning they are safe, lasting, with no faults, look acceptable and do all the things someone would normally expect them to do. Acceptable quality takes into account what would normally be expected for the type of product and cost.